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terms & conditions
By placing an order or accessing www.hawksby.co.uk you signify your agreement to be bound by the terms and conditions set out below. If you have any questions before ordering relating to these terms and conditions, please contact our team by e-mail at invoicing@hawksby.co.uk alternatively via telephone.
These terms apply to all credit, which you have with us. They apply to the exclusion of any verbal representations that may have been made. These terms shall last as long as you owe us money.
We will charge interest on all outstanding sums at a daily rate of 4%. The interest rate may change from time to time in accordance with rates set by the Bank of England, but if they do, we will notify you. However, if you pay us before close of business within 14 days of the invoice as sent to you, we will not charge you interest. We will invoice you for the full amount you owe us per order.
We reserve the right to ask for all sums outstanding to be repaid to us immediately, together with any interest, which may have accrued on such sums.
We reserve the right to assign your debt to a debt factoring agency to chase on our behalf, or on their own behalf. All credit facilities with Hawksby & Dickens will then be withdrawn.
Our preferred method of payment for settlement of the balance of the credit account is via BACS.
We will make every effort to deliver by the times requested, but exact times cannot be guaranteed. We therefore ask that customers factor in a 45 minute window. Customers will be advised of any delay. Advance notice of any parking, unloading or security difficulties shall be made at the time of ordering. Where authorisation is required for our delivery staff to be able to drop-off deliveries within a secure area, customers are responsible for gaining the required permissions.
All orders must be placed via www.hawksby.co.uk. Orders must be made by 2.30pm the day before delivery and will be confirmed by email. The minimum order value for lunches is £25. For morning goods, it is £16. Unless credit terms have been agreed in writing, prior to delivery, payment is to be made before delivery. Cancellations of less than 24 hours will incur at our discretion, a cancellation charge of 50% of order value. All items are subject to VAT at the current rate.
According to our suppliers and to the best of our knowledge we do not use any foods that are genetically modified. Some of our ingredients may contain nuts or nut derivatives. Special dietary requirements must be specified at the time of ordering. All items are subject to availability and seasonal changes. Menus may change accordingly from those published and replaced by similar items.
Non disposable items, including platters, dishes, bowls, crockery, cutlery, linen etc., must be available for collection, free from food debris, the day following delivery. Loss or breakage of returnable items will be charged at the cost price of the item.
Please ensure that details provided to Hawksby & Dickens Ltd. during the registration process are correct and any changes to your personal information updated immediately.
You agree to fully indemnify and hold Hawksby & Dickens Ltd. and its employees, directors and suppliers harmless from and against all claims, liabilities, legal fees, damages, losses, costs and expenses arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of the Website. This also extends to any other person accessing www.hawksby.co.uk using your account/and or personal information.
In accessing www.hawksby.co.uk you agree that it would be unreasonable to hold us liable in respect of the information and content available. Hawksby & Dickens Ltd. make no warranties, whether expressed or implied in relation to the accuracy of information placed on the Website. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions including but not limited to the implied warranties of satisfactory quality, fitness for purpose, and the use of reasonable care and skill. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising out of or in connection with the use of the Website. Including without limitation any loss of profit, business, contracts, goodwill, data, income, revenue or opportunity. Nothing in these terms and conditions shall be construed so as to exclude or limit the liability for death or personal injury as a result of the negligence of Hawksby & Dickens Ltd. or its employees. Hawksby & Dickens Ltd. reserves the right to modify or remove, either temporarily or permanently the Website, or parts of it without prior notice.
